Kangaroo Creek Retreat and Kookaburra Hideaway, 

 

Hunter Wine Country, Australia.

 

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Terms and Conditions of booking:-

Standard Terms and Conditions of Temporary Holiday Accommodation

Deposit of 30% non refundable is required to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.

Balance of the rental amount must be received in full 21 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it.

Once a booking has been confirmed, all other enquiries for that date are automatically turned away therefore cancellations will incur a fee of all or part of your deposit and/or a cancellation fee of $50.00.  This is entirely dependent on the notice given for the cancellation and whether the property can be re-let for the cancelled period, with no loss to the owner.  In the event of a re-let that covers the full cost of the booking, a cancellation fee of $50 will be charged to cover administration, merchant fees, agent's commission and extra advertising.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.

Departure - the property should be left in a similar state to its condition on arrival. Check-out time is midday by the latest, to allow time to prepare property for next guests, unless alternative arrangements have been made in writing.

Requests for discounts must be supported by original ID/Seniors Cards or Original Letters from employers.  Failure to produce evidence at check-in will mean that full price may be charged.   Hospitality industry staff must adhere to code of conduct befitting their industry.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.

Flora and Fauna must be respected and treated with care.

Disrespect or cruelty to wildlife will not be tolerated and appropriate authorities will be informed of any breaches.

If taken, a bond of at least $200 is payable, either by bank transfer or preferably pre-authorised credit card at the same time as the balance amount. The bond will be refunded within 07 days in full subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared ..etc.

Pets are  allowed if specific arrangements have been made in writing with the owner.

Loss - the owners take no responsibility for the tenant’s personal property.

Variations to these conditions may only be made by prior arrangements with the owner in writing.

Tariffs and conditions my be subject to change without notice

 

Copyright 2008, all rights reserved.